>

Cabling

A system of telecommunications cables, cords and connecting hardware that can support the connection of information technology equipment.

>

Call Barring

The prevention of calls to certain destinations, e.g. overseas calls or calls to premium rate numbers may be barred.

>

Call Forwarding

A feature of telephone systems, call forwarding allows incoming calls to be diverted automatically to a different number, for example a mobile phone or a home office.

>

Call Logging

Data recorded about calls made or received through a telephone system. This data can then be used for reporting.

>

Call Management

The use of specialist software to analyse and report on call records which are output from a telephone system and recorded on computer disk. The results can identify misuse, allocate costs to departments and verify the adequacy of resources.

>

Call Park

A call can be parked by one user and then retrieved by another. Particularly useful when loudspeaker announcements are made, e.g. "Telephone call. Joe Smith dial 811". If Joe goes to any phone and dials 811 he will get the call that has been parked there for him.